FAQ
Returns & Refunds
In principle, the 14-day right of return applies without giving reasons - the buyer bears the costs.
If pieces of jewelry are pre-ordered based on a picture, the right of return expirest, as it is therefore a one-off production.
Of course it can happen that the manufactured pieces of jewelry may differ slightly from those shown (e.g. wood grain, epoxy gradient,...).
If the packaging is already damaged when you get it hand over from the post office, I take no responsibility.
If the package arrives intact but the item in question is broken or damaged, you can of course contact me with the appropriate documentation. and we will definitely find a solution.
Thanks for understanding.
Shipment
The item will be sent to the post office within 2-3 working days after receipt of payment if the goods are already finished from the shop.
For individual production after consultation and effort.
Individual production
In our online shop you will find leashes and collars that can be purchased directly. We would also be happy to make your individual equipment in the size you need. Don't hesitate to contact us and have your personal collar and leash made for you.
The same applies to all other items.
However, individual items cannot be exchanged!
Our materials
We only use high-quality materials for our products because high resilience and very good quality are important to us. We make no exceptions when it comes to our quick-release fasteners and adapters and only use materials that have convinced us after years of owning dogs. For us, equipment has to fit well, be easy to clean, be durable and resilient and, on top of that, it has to look pretty too!
Paracord is a nylon cord that consists of a fiber core and a nylon sheath. This cord originally came from the USA, where it was used by the paratroopers during the Second World War. Due to their high resilience, they were quickly used for all sorts of things. Today they are available in different thicknesses, qualities, colors and patterns. Paracord can be found in outdoor activities, climbing, dog and equestrian sports, but these strong cords are also always helpful in the garden and in everyday life.
The different strengths of the paracord are given in types. The best known and most commonly used cord is Type III 550. The number stands for the pounds the rope has in terms of breaking strength. So a Type III 550 paracord has a breaking strength of 550 pounds or 249kg. Paracord types I and II, nano or microcord are also often used.
Depending on what we want to do with the cord, we choose the different thicknesses. The mix of different types of dog collars results in very beautiful, individual patterns with high resilience.
Paracord retains its color, is durable and easy to care for. Nevertheless, the material is not considered colorfast, which is why a lot of swimming by the dog or frequent washing of the collar can cause the colors to fade. We generally recommend hand washing the products with mild detergents.
If something breaks
Our leashes and collars are made by hand with a lot of love and care. We have tested the different bands extensively on our own four dogs and are absolutely convinced of them. As already mentioned, the load capacity is very high, but it can always happen that a cord opens on the weld seam or breaks due to excessive stress. As a result, we do not give any guarantee on the handmade collars and leashes. For example, you can often repair loose spots or pulled threads. So don't be afraid to contact us and let us know your concerns!